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Levels of support housing

Definicion

Levels of support housing

Technical support levels available in the housing service:

  • Level 1. Basic support on your machine hosted in our data center, includes 24x7 hours:
    • Physical server restart.
    • Wiring check.
    • Connection kvm ip equipment and use for 1 hour a month for free.
    • Information on led indicators in room.
  • Level 2. Hardware level support and complete physical intervention:
    • Level 1 included.
    • Recovery of hardware errors.
  • Level 3.
    • Level 1.2 included.
    • Full management of your servers by our technicians.